Support Policy

Support is defined as after-sales service provided by DATSO.FR in resolving software conflicts and problems with the use, as well as providing updates, bug fixes and vulnerabilities in the program.

Support Fees and Eligibility

Support is provided at no additional charge to subscribers with an active subscription. Subscription does not limit support for domains. You are entitled to support, unless your subscription is active and you direct your inquiries to products Datso, creating a ticket in the support center on this site www.datso.fr Any other ways to get support, not implemented, even if your subscription is active.

The public forum is not available for reasons of security and confidentiality of clients. In some cases, may require access to the administration Joomla! and/or any other resource that is associated with the administrative division, such as: your FTP, you MySQL, hosting control panel) to solve problems on request. All the information you have provided will not be shared grated side and will only be stored on the www.datso.fr for future requests for support.

Your subscription will be activated immediately and you will receive your login and password (if this is your first subscription) immediately after successful payment. If you are already a subscriber to www.datso.fr you have to use your existing login and password to access the site. Payments are usually carried out immediately or in a few minutes. DATSO.FR not use payment processors and can not be paid directly, therefore, DATSO.FR not responsible for the payments. All direct payments are made directly to the payment systems of PayPal and 2Checkout.

Provision of support

Support is available only in Russian, English and French.

Support is limited to

- Help and advice on products DATSO.FR

- Help to use services on the site DATSO.FR

- Help for using product DATSO.FR

- Tips and advice about the products DATSO.FR

- Minor changes and additions to the product to normal operation on your site Joomla! Please note that DATSO.FR reserves the right to reject any or all of the modifications of the product DATSO.FR

Support does not include

- Learn PHP, or any other server-side programming language, if you want to change the product DATSO.FR, you may do so under the GNU/GPL license. DATSO.FR does not provide training and/or explanations for PHP

- Learning SQL, or any other language training database, if you want to change the product DATSO.FR, you can do it under the GNU/GPL license. DATSO.FR does not provide training and/or explanations on the SQL

- Training of Javascript or any other client program of language training, if you want to change the product DATSO.FR, you can do it under the GNU/GPL license. DATSO.FR does not provide training and/or explanations on Javascript

- CSS and XHTML training, if you want to change the product DATSO.FR, you may do so under the GNU/GPL license. DATSO.FR does not provide training and/or explanation on CSS and XHTML.

- Questions about the incompatibility of Joomla! template. DATSO.FR products have been tested in several modern browsers: Firefox 14 +, Internet Explorer 9 +, Apple Safari 5 +, Opera 12 +, Google Chrome, and 20 + products fully comply with their standards.

- Changes or modifications to products DATSO.FR or any other product Joomla!, Related or unrelated to meet specific needs.

- If you find errors in products DATSO.FR (CSS and XHTML code), you can report them through the Support Center at www.datso.fr

- DATSO.FR does not provide any support for installing, configuring, managing, Joomla or any other issues not directly related to the product DATSO.FR.

Support Period

DATSO.FR no obligation to provide support after the end of the period specified in your subscription. To receive support, you must renew your current subscription.

Support is available Monday through Friday, except national holidays, from 09:00 to 17:00 CEST.

DATSO.FR guarantees a response within a maximum of two working days.

Use of the Subscription

Although the number of downloads is not limited to, the subscription can not be shared with third parties. Exchange or other methods that allow multiple simultaneous downloads, thus affect the performance of this website and/or cause any damages (inclusive financial, such as the sharing of donwloaded products with third parties) are strictly prohibited and may result in termination of your subscription.

You can not claim intellectual or exclusive ownership to any of the products, modified or unmodified. All products are property of DATSO.FR. Products are provided "as is" without warranty of any kind, express or implied.

In no case DATSO.FR not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising from use of or inability to use the product DATSO.FR.

Subscription expiration means the withdrawal of support, updates and other downloads Product DATSO.FR.

Product Updates

All products are designed to the latest version of Joomla!, But DATSO.FR can not guarantee that the products will work with future versions of Joomla.

At the time of subscription, DATSO.FR not guarantee the availability of new updates, DATSO.FR also does not provide any terms or development paths for updates.

Nevertheless, DATSO.FR committed to providing good service to subscribers DATSO.FR and will do everything possible to ensure the relevance and functionality of the products DATSO.FR

Termination of Service

DATSO.FR reserves the right to terminate service for support abuse policy DATSO.FR. In the event of termination of service, you can use the downloaded product DATSO.FR grant the license GNU/GPL, but you will not receive support and updates.

DATSO.FR provides support and expect civility in the application of policy support. Any profanity/swearing is not permitted, whether by DATSO.FR or from the person requesting service.

Updates and Changes

DATSO.FR Support Policy may change from time to time at the discretion of DATSO.FR. DATSO.FR reserves the right to make changes to the Support Policy at any time without prior notice.

Even if this policy is applied to the support of subscribers, DATSO.FR reserves the right to apply all or any part thereof for non-subscribers.