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Frequently asked questions
What include membership ?
With an active membership you get unlimited access to all available DATSO.FR products, support and updates.
I have not received my login data.
E-mail with your username and password will be sent to you immediately after successful payment. If you do not receive an order confirmation and your login data, please send an email via contact form.
Will my membership be automatically renewed ?
No, your membership will not be renewed automatically. You will be notified by e-mail about the expiration of your membership. So you can get latest updates, if you wish.
My membership has expired, how can I renew my account ?
If you want to extend your membership, you need to log in to the system using your existing login data. Then, go to your membership where you can renew your membership.
Is there a discount for existing customers ?
Yes, discounts are offered to renew the following memberships: Personal - 30%, Standard - 40% and Developer - 50%.
Can I buy a certain product ?
No, the products are not sold individually. By purchasing an membership you will have access to all the available products with no exceptions.
Does your products support RTL ?
What payments do you accept ?
Currently accepted payments by Visa, MasterCard, American Express or PayPal.
Can I upgrade my membership ?
Yes, of course. To do this, please, go to your membership and click on the "Update" button in the immediate vicinity of your active subscription. After that, follow the instructions to complete the upgrade of your membership.
What happens when my membership expires ?
When the term of your membership has expired, you can continue to use the products that you downloaded during your active membership. However, you can not get access to new releases, updates and you can not get support.
I found the software to be incredible and am still stunned that one can obtain such fabulous programming and function for the mere price of a little support. Yes I did need a little bit of help but relatively minor and it was delivered clear and easy to carry out. The videos provided step you through the process of setting up and in the honor of disclosure.. had I watched the last one more closely I would have actually avoided the need for much help at all. (and what I did ask for was s...
We normally don't write reviews but we were compelled to in this case. We chose Datso gallery for photo gallery after going through most of the available components as top quality features provided by Datso met our gallery requirements. Post installation, we had some issues with configuring it (our problems) the way we wanted. We were offered top quality support by Andrey, who was very knowledgable, patient and helpful with our queries. We highly recommend this product and it's support.
I've been using DatsoGallery on multiple websites for many years. One of my favorite projects was "PuzzleShow" - puzzleshow.com. It's an "old" site now, using an older version of DatsoGallery. For the amount of time I've spent using the component, I haven't needed much support. It's intuitive and functions very well - but when I have needed help, Andrey has always been quick with solutions. Many times it's not the program, it's "operator ignorance" - thanks Andrey!
Good support and they even changed a bit code for me with no charge. absolutely worth the money because if you want to find out things yourself it cost way more time and money! If not you need to search for another job or boss;-) Thanks Datso
I had a problem with the installation but Andrey took the time to understand the issue and sort things out. The problem was nothing to do with the extension but the support was superb. The extension itself is excellent with the wealth of functionality, easy to understand and use.